I am a RN with AnMed Health in Anderson in the Nursing Informatics Department. We build charting screens in the computer for computerized charting that is used by all staff house wide. Not only do we build the screens, we train all staff on the use of the system and the changes that occur within the system. I interviewed my manager and asked her about the importance of technical writing. She fells that it is very needed and important in the health care field. Nursing policy and procedure manuals must be written and updated in simple understandable language. There have to be policies and procedures for people of all educational levels. They have to be straight forward and to the point but must cover every step of the policy or procedure, this could save someone's life or could help in a law suit later down the road. Everything that goes on with the patient and the family must be charted in specific manner. In the Nursing Informatics department, we had to write training manuals for the Clinical Documentation (computerized charting) system for all of the staff that provide patient care. These manuals had to understood by staff from high school graduates to PhD levels and had step by step instructions. ALso, when changes are made to the system, self studies using screen shots and typed directions are distributed to the staff for them to adhere to the changes. We also do a newsletter for all departments in the hospital, when any of these materials are done, we have several members of out team proof read them and make suggestions for changes. My manager said that proper spelling and grammar are a must for professional materials. We use e-mail a lot to communicate with others in the hospital and nothing is more annoying than to try to read an e-mail from another professional that has mis-spelled words or bad grammar.
1 Comments:
Nothing was really surprizing about this post. It makes sense that the manuals need to be writen so a person with any education level can understand the content of the manual. I did surprize me that people are anoyed by mispelled words in e-mails. I can understand if a person is reading an e-mail and gets lost because of all the mispelled words, but e-mails sent out by profesionals are usually legible even with the mispelled words the whole point of communication is achived.
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